pak375 Privacy Policy

01 Who We Are

pak375 is an online gaming and sports betting platform accessible at pak375.app. When this Privacy Policy refers to "pak375", "we", "us" or "our", it refers to the operator of the pak375 brand and platform.

pak375 acts as the data controller for personal information collected through the platform. This means we determine what data is collected, why it is collected and how it is used. For questions about this policy or your personal data, you can contact us at [email protected].

02 Data We Collect

pak375 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors and identity verification services.

Information you provide:

• Registration details: name, email address, date of birth, country of residence and username.
• Identity verification documents: government-issued photo ID, proof of address, selfie or other documentation requested during account verification.
• Payment information: the payment method type and identifier (e.g., JazzCash mobile number, bank account reference) used for deposits and withdrawals. Full card or wallet credentials are handled directly by payment processors and are not stored by pak375.
• Communications: messages sent to pak375 support, feedback submitted and any other direct correspondence.

Information generated by platform use:

• Login records: timestamps, IP addresses and device information associated with account access.
• Game and betting activity: records of bets placed, games played, session duration and game outcomes. This is required for account history, dispute resolution and responsible gaming monitoring.
• Transaction history: deposit and withdrawal records in PKR.
• Navigation data: pages visited, features accessed and time spent on different sections of the platform.

Information from third parties:

• Identity verification results from third-party verification providers.
• Payment status and reference data from payment processors including JazzCash, Easypaisa and bank systems.
• Fraud and risk assessment signals from security service providers.

03 How We Use Your Data

The data pak375 collects is used for the following purposes:

pak375 will not use your personal data for purposes beyond those described above without your explicit consent or unless required by law.

04 Payment Data

When you make a deposit or withdrawal at pak375 using JazzCash, Easypaisa, Raast, a bank transfer or a card, your transaction is processed by a third-party payment provider. pak375 receives a transaction reference and status update but does not receive or store your full payment credentials.

This means pak375 does not hold your complete card number, your JazzCash PIN, your Easypaisa account password or your full bank account details. These are processed directly between you and the payment provider. pak375 stores only what is necessary to match the transaction to your account — typically the last four digits of a card, a mobile wallet reference number or a bank account identifier.

If you are asked to provide proof of a payment method during verification (for example, a screenshot showing your JazzCash or Easypaisa transaction), this documentation is used solely for the purpose of verifying account ownership and is not shared with any third party outside of the verification process.

05 Sharing Your Data

pak375 does not sell your personal data. We share personal data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast partners, banks and card networks — data is shared to process your transactions.
• Identity verification providers: Third-party KYC (Know Your Customer) services used to verify your identity and age as part of account verification requirements.
• Game studios and providers: Limited data (such as a player identifier) may be passed to game providers to deliver games within the platform. These providers do not receive your full personal profile.
• Security and fraud prevention services: Risk and fraud detection systems that help protect player accounts and platform integrity.
• Legal requirements: pak375 may disclose personal data if required to do so by applicable law, court order or lawful authority request.

All third-party service providers used by pak375 are contractually required to handle personal data securely and to use it only for the purposes for which it was shared. pak375 does not permit its data processors to use your data for their own independent purposes.

06 Cookies

pak375 uses cookies and similar technologies on the platform. Cookies are small text files stored in your browser that allow the platform to remember certain information about your visit.

The types of cookies pak375 uses:

• Strictly necessary cookies: Required for the platform to function. These handle session management, login state and security tokens. They cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember settings you've chosen such as language, display preferences and account options so you don't have to reset them each visit.
• Analytics cookies: Help pak375 understand how the platform is being used — which sections are most visited, where users encounter problems and how overall performance can be improved. Analytics data is processed in aggregated, anonymised form.
• Security cookies: Used to detect and prevent fraudulent activity, protect against brute force login attempts and verify that you are a real user rather than an automated system.

pak375 does not use third-party advertising cookies or behavioural tracking technologies that follow you across other websites outside of pak375.app. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect your ability to log in or use the platform correctly.

07 Data Retention

pak375 keeps personal data for as long as your account is active and for a defined period afterwards in line with operational and legal requirements. The general retention approach is:

• Account data: Retained for the duration of your account and for a minimum period after closure to allow for dispute resolution and legal compliance.
• Transaction records: PKR deposit and withdrawal records, including JazzCash and Easypaisa transactions, are retained for a minimum period as required for financial record-keeping.
• Identity verification documents: Retained for the period required to comply with applicable identity verification obligations, after which they are securely deleted.
• Communications: Support correspondence is retained for a reasonable period to allow follow-up and for training and quality purposes.
• Anonymised analytics: Aggregated, anonymised usage data may be retained indefinitely as it cannot be used to identify individual users.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised. You may request early deletion of data that is not subject to a legal or operational retention requirement — see the Your Rights section below.

08 Your Rights

As a pak375 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected] with your request and account details.

pak375 will respond to data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before processing. Note that certain data cannot be deleted while your account is active or while legal retention requirements apply.

09 Data Security

pak375 implements technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include:

• Encryption of data in transit using HTTPS/TLS across the entire platform.
• Encryption of sensitive data at rest in account and transaction databases.
• Access controls that restrict personal data access to authorised staff only, based on their operational role.
• Regular security reviews and monitoring of platform infrastructure.
• Incident response procedures for identifying and responding to potential data security events.

While pak375 takes data security seriously and maintains appropriate safeguards, no online platform can guarantee absolute security against all threats. Players are strongly encouraged to use a strong, unique password for their pak375 account and to enable any available two-factor authentication options. If you suspect your account has been compromised, contact support immediately.

10 Minors

pak375 is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under 18 years of age. If pak375 becomes aware that an account has been registered by someone under 18, the account will be immediately closed, any balance will be held pending review, and all personal data associated with that account will be deleted.

If you believe a minor may be accessing the pak375 platform, please contact support immediately at [email protected]. Use parental controls and internet filtering tools available on your devices to restrict access to online gaming platforms for users under 18.

11 Marketing Communications

pak375 may send you promotional emails about new games, upcoming PSL coverage, bonus offers and platform features. These communications are opt-in — you will only receive them if you have chosen to receive marketing messages during registration or through your account preferences.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your account settings.
• Contacting support at [email protected] and requesting to be removed from marketing lists.

Opting out of marketing communications does not affect transactional communications — you will still receive notifications about your account activity, deposits, withdrawals and important account or policy changes. These service communications cannot be opted out of while your account is active.

12 Changes to This Policy

pak375 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or data practices. When material changes are made, the "Last Updated" date at the top of this page will be revised and a notice may be posted on the platform.

Continued use of pak375 after an updated policy is posted constitutes acceptance of the revised terms. If you do not agree with a material change to the Privacy Policy, you should contact support to request account closure.

We recommend checking this page periodically if you want to stay current with how pak375 handles your personal data.

13 Contact

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal data is being handled, please contact the pak375 team.

Email: [email protected]

For responsible gaming support including self-exclusion, please use the tools in your account settings or contact support directly. All responsible gaming and data requests are handled with confidentiality.

For general questions, the pak375 FAQ at /faq covers common queries about accounts, payments and platform use. The full Terms and Conditions are available at /terms-conditions.